Returns & Replacements

Every plant is covered under a one-year guarantee from your purchase date. Here's how it works:

• If we still have the plant in stock, we'll ship a free replacement — that's our default option.
• If we're out of stock, you can choose store credit or a refund within the first 90 days of your purchase.
• After 90 days, if we don't have a replacement available, store credit is the only option.

Please Note: We don't accept physical returns on plants. We just ask for a couple of photos of the plant first so we can see what's going on before processing any claim.

What's covered:

• Plants that fail to establish or thrive when planted within their recommended hardiness zone and given reasonable care (appropriate water, sun, and planting conditions for that variety).
• Plants that arrive in poor condition.

What's not covered:

• Plants grown outside their recommended hardiness zone. If a variety isn't rated for your zone and it doesn't survive, we unfortunately can't offer the one-year guarantee on it — check the hardiness zone listed on each product page before planting to confirm it's a fit for your area.
  
• Normal transplant adjustment (a slow start, some initial leaf drop, etc.) that resolves on its own.
• Reasons other than plant health. If you've simply changed your mind, ordered the wrong variety, or no longer want the plant, we're not able to offer a refund or accept it back — our guarantee is specifically for plant health, not general returns.

To get a claim started, email us at [hello@thegreenhousepnw.com] with your order number and photos of the issue.