‘Charles Joly’ Lilac

‘Charles Joly’ Lilac

Shipping Methods

Orders will be shipped via FedEx Home Delivery.

Orders are generally in route for 2-5 business days (depending on where you live).

We are sticklers about packaging and shipping your order in a way that guarantees healthy plants upon arrival. If plants are damaged on arrival, just let us know and we'll send you new ones or offer a full refund.

All of our plants are container grown and shipped with the soil and roots fully intact. We DO NOT ship your plants bare-root. Being shipped as a containered plant greatly reduces the risk of the plant not surviving the transit to your home.

Shipping Rates

When will my order ship?

Orders are generally shipped within 1-3 business days.

How will my order be shipped?

Your order will be shipped FedEx Home Delivery. Once shipped, your order should arrive in 2-5 business days.

How much does shipping cost?

All orders over $99 ship free. Orders under $99 ship for a flat rate of $14.95.

Do you guarantee your plants?

Yes. If, in the rare case your plants are damaged upon arrival, just contact us within 7 days and a full refund or exchange will be issued for those plants.

Will this plant grow where I live?

The hardiness zones that each plant will grow in are listed in the plant details section. Please make sure that the plants are rated for the zone you live in. If you don't know what zone you are in, please check the zone map and zip code lookup tool above to find out.

If I order now, can I delay shipping for sometime in the future?

Sure. After placing your order, just send us an email with your order number and the date you would like your order delivered.

We promise to only send you healthy, well rooted plants. If, in the rare case your plants are damaged upon arrival, or you are not completely satisfied, contact us at hello@thegreenhousepnw.com right away and we’ll take care of it.

If your plant(s) were damaged on arrival, we will send out replacements to you immediately at no extra charge to you.

If that plant is no longer in stock, or you prefer to not receive a replacement, we will issue full refund for any damaged plants.

In some cases, we may simply request a photo of the damaged plant to verify condition of plant before we process replacement or refund.

If you have any other questions about our refund/replacement policy, please feel free to email us at hello@thegreenhousepnw.com