Title
Customer Reviews
Based on 30 reviews
97%
(29)
3%
(1)
0%
(0)
0%
(0)
0%
(0)
B
Beautiful is all I can say,very well packaged and fresh
S
Look beautiful and healthy on arrival. Planted and showing new growth. Excellent outcome.
D
Wonderful plants! Thank you!
J
As far as transaction and communication goes, The Greenhouse was great to work with. Shipping was a whole 'nother story. Delayed, come to find out, from a damaged box that had to be reboxed and relabeled. Understandable. Exterior box that original box was placed into was fine. Original box inside had a massive hole in the side. No biggie, I'm glad the issue was resolved along the way and that the kelseyi dogwoods made it shortly after original arrival date.
When I opened the box; however, the plants were positioned on their sides in a way the pot bottoms (nicely wrapped in plastic to keep the dirt in tact) were facing outward towards the ends of the box and the stems of the plant were facing one another with a sheet of cardboard (not secured in any way) placed in between. This is where I became frustrated. I understand that it has to be difficult to ship live potted plants in a manner that prevents them from becoming damaged, but this seemed like a surefire way to achieve MAXIMUM damage. Any vertical positioning of this long single compartment box throughout the shipping process enabled the weight of the plant above to slam directly down on the stemmed crown of the plant below. The piece of cardboard placed in between had little cushioning affect whatsoever. SO many branches were broken off and it really made me angry that someone there thought that this would be okay through the shipping process.
In my mind, this was the equivalent of The Greenhouse showing up at my door and when I answer it, exclaiming that my plants have arrived with arms outstretched while then proceeding to flip them upside down and slam them plant side down straight in the ground with a smile on their face. Packaging needs addressed, The Greenhouse...and while you're at it, consider using aother carrier because FedEx is careless and lacks modern day communication capabilities. Overall, plants DID arrive, they were alive and healthy (all things considered), and I'm looking forward to watching them grow. I'm going to vent my frustrations for transparency and awareness sake, but I'm giving 5 stars because I'm not petty and the process was ultimately a success.
C
Arrived in good condition with new green shoots.
S
Plants in great condition
P
The potted plants arrived in such good shape. The plant was dormant so I gave it a few days in our shop to acclimate. Within days green leaves popped out all over so I planted it the other day and it's thriving. Thanks so much! I can't wait to observe this plant over the next several years.
K
Plants arrived in wonderful condition. Planted the following day, can’t wait until they take root.
F
Beautiful plant! Has lots of leaves already!! Very healthy!!
E
Very healthy plants. Leaves are already sprouting.